Voice biometrics is being used to identify cardholders and secure their accounts. The United States of America’s bank industry is very keen to use automated speech recognition systems to prevent fraud and protect personal banking information.
Cardholders frequently call their respective bank’s customer service for various reasons in relation to their finances. It is a customary protocol for the cardholder to be presented with a barrage of questions, such as mother’s maiden name, last four digits of social security number, etc. before personal details are released. It can be a frustrating ordeal.
Sophisticated technology is now being used through biometrics that can rapidly recognize vocal patterns and voice prints, which secure the identification of the caller. This effective authentication system saves time for the customer and agent and is a safe way of doing business over the phone.
Convenience is the name of the game when one’s voice acts as the password to one’s banking and credit card accounts. The days of entering pin numbers are on the way to being outdated, as the evolution of biometrics for security progresses.
As well as being a protected function for call centers, voice recognition technology systems can be operative and compatible with mobile apps as well as the web.